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Shipping & Returns

shipping policy

We know that receiving your Isankofa Skin Care products in a timely manner is important to you, however we are a one-woman packing and shipping team and we appreciate your patience. Our estimated handling time is 3-5 business days to prepare your package for shipment.

Once shipped, you will receive a tracking number via USPS to monitor the delivery of your package. We are committed to getting your order to you as quickly as possible, but it is important to note that once USPS is in possession of your package, we are no longer liable for any delays and/or damage that may occur in transit.

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us via the CONTACT page. We appreciate your business and look forward to helping you care for your skin!

order pick-up policy

You will receive a notification via email when your order is ready for pickup. All Pickup Orders must have an appointment to pick-up from our studio. To schedule an appointment, contact Sahra by email at

**Our Studio/Office Hours are M-F, 10am-4pm. All appointment inquiries will be answered during these hours. Please, allow at least (1-2) business days to schedule your appointment. We appreciate your patience as we are a small business with a small team!**

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Isankofa Skin Care. However, due to the nature of our products and to maintain product safety, we are unable to accept returns or exchanges. We apologize for any inconvenience this may cause and ask that you please make your selections carefully before finalizing your purchase.

If you have any questions regarding our products, we are more than happy to assist you in making a selection that is best for you considering skin type, allergies and preferences. You may submit your question via the CONTACT page and we will respond as soon as possible.

While we cannot accept returns, if you are dissatisfied with your purchase, please contact us via the CONTACT page and we will do our best to accommodate. If have any questions or concerns about our return policy, please do not hesitate to ask.

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