Store Policy
customer care
At Isankofa Skin Care, quality is our priority to ensure customer satisfaction. We maintain a license with the State of Connecticut as a "Manufacturer of Drugs, Medical Devices or Cosmetics", following the proper methods for handling, storing, producing, and labelling our raw material and products.
If you receive a product that is not up to your standards or appears to be expired or have gone bad, please contact our owner, Sahra Deer, at sahra@isankofa.life. She will respond immediately to work to correct the issue. Our goal is to provide you with the best skin care products and customer care possible.
allergies / sensitivities
At Isankofa Skin Care, we take allergen warnings seriously and want to ensure that each of our customers has a safe and enjoyable experience using our products. If you have any questions or concerns about allergens or our products, please do not hesitate to contact us via the CONTACT page.
wholesale / special orders
Looking to stock up on high-quality skincare products for your business? Look no further than our wholesale options. We offer customizable products that are perfect for bulk orders, all at competitive prices. You can trust that our products are made with the highest-quality ingredients and will exceed your customers' expectations. To order from our standard offerings, please visit the WHOLESALE page.
While you can order for any of our regular product line, we can also work with you to develop a special product unique to you, your business, an event and more. Whether it is wedding gifts, employee holiday presents or you would like a branded and personalized line of skin care for your business, we will work with you to customize your products. To start the conversation, please go to the CONTACT page and submit the form.
privacy & Safety
We collect information from you when you create an account, place an order, or sign up for our newsletter. This information may include your name, email address, shipping address, and payment information. We use this information to process your orders, send you updates about your order or our products, and to improve your overall experience with us. We may also use your information for marketing purposes, but you have the option to opt out of these communications at any time.
We take all necessary measures to protect your information and ensure its confidentiality. We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers who help us with our business operations (e.g. shipping services, payment processors). These service providers are required to keep your information confidential and are not authorized to use your information for any other purpose.
accepted payment methods
Isankofa Skin Care makes it easy and stress-free to purchase our high-quality skin care products. We accept all major credit and debit cards, as well as Afterpay, PayPal, and PayPal Later. Our goal is to make your shopping experience as smooth and convenient as possible.
terms and conditions
Last Updated: [04/25/26]
Welcome to iSankofa Life. By accessing our website (isankofa.life) and our mobile application, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Handcrafted Product Disclaimer* Small-Batch Nature: Our products are handcrafted in small batches using natural and organic ingredients. Because of this, slight variations in color, texture, or scent may occur between batches.* Ingredient Safety: We use food-grade ingredients; however, it is the customer's responsibility to review the ingredient list for potential allergens. We recommend a patch test before full use.* Medical Disclaimer: iSankofa products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for specific skin conditions.
2. Purchases and Payment* Accuracy: You agree to provide current, complete, and accurate purchase and account information for all orders.* Pricing: All prices are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.* Payments: Transactions are processed through secure third-party gateways. By purchasing, you agree to their terms of service as well.
3. Shipping and Delivery* Processing Time: As a small-batch studio, processing times may vary. We aim to ship within [Insert Number] business days.* Local Pickup: If you select local pickup in Windham, CT, you agree to collect your order within [Insert Number] days of notification.* Shipping Issues: Isankofa is not responsible for delays caused by shipping carriers or incorrect addresses provided by the customer.
4. Returns and Refunds* Hygienic Products: Due to the personal and hygienic nature of our skincare products (soaps, deodorants, mists), we cannot accept returns on opened or used items.* Damages: If an item arrives damaged, please contact us at [Insert Email] within 48 hours of delivery with a photo of the damage.
5. Intellectual Property* All content on this site and app, including logos, the Sankofa branding, product names, and images, is the property of iSankofa Life and is protected by copyright laws.
6. Community Groups and Events* Users participating in our "Groups" or "Events" pages must maintain a respectful and supportive environment. We reserve the right to remove any content or user that violates our community standards.
7. Governing Law* These terms are governed by and construed in accordance with the laws of the State of Connecticut.